Last updated: 15 October 2026
14-day returns
You can change your mind and cancel your online order within 14 calendar days after the day you receive your goods, without giving a reason. Email jackgri98@gmail.com with your name and order number and tell us which items you wish to return. You then have a further 14 days to send the goods back.
Returning your order
We will provide the return address and instructions when you contact us. Please contact us before posting so your return reaches the correct destination; do not send it to a supplier address printed on a parcel. Keep proof of postage. For a change-of-mind return, you pay the direct return postage cost.
You may try clothing on as you would in a shop. Please return it clean, with tags and original packaging where possible. We may reduce a refund for any loss in value caused by handling beyond what is needed to establish the nature, characteristics and functioning of the goods. Missing packaging alone does not remove your statutory cancellation rights.
Refunds
We refund the amount paid for returned goods to the original payment method. If you cancel your whole order, we also refund any standard outbound delivery charge you paid; any extra paid for an upgraded delivery service is not refundable. We will refund within 14 days after receiving the returned goods or evidence that you sent them back, whichever is earlier. Your payment provider may need additional time to show the refund.
Faulty, damaged or incorrect items
If something arrives faulty, damaged or different from your order, contact us with your order number and a description; photos can help us resolve the issue. We cover reasonable return postage for faulty or incorrect goods. Your statutory rights, including any applicable short-term right to reject faulty goods within 30 days, are unaffected by the change-of-mind period.
Bundles and discounts
Refunds reflect the price actually paid after any discount. For a bundle or partial return, contact us so we can explain the amount allocated to each returned item before you post it.
Cancellation notice
You may use this wording, but it is optional: “I give notice that I wish to cancel my contract for the following goods: [items]. Order number: [number]. Ordered on / received on: [dates]. Customer name and address: [details]. Date: [date].” Send it to jackgri98@gmail.com.